Clear Order Information
Product pages will explain whether items are ready to ship, handmade, made to order, customized, or supplied by a partner.
Before and after your order
Shipping and returns
This page explains how processing, shipping, delivery, damaged packages, returns, exchanges, cancellations, and custom orders will be handled.
Laura’s final policies will be approved before the redesigned shop launches so customers receive accurate information rather than generic promises.
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Staging policy notice
This page is currently part of the private redesign. Items marked “Confirm before launch” are not yet final promises. We will replace each notice with Laura’s approved policy before connecting the new site to the live domain.
Choose a topic
Find the policy information you need
Jump directly to shipping, delivery, return, damaged-order, cancellation, or custom-product information.
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Shipping
Processing, destinations, rates, tracking, and delivery estimates.
↩️Returns
Return windows, condition requirements, exchanges, and refunds.
📸Damaged Orders
What to save, photograph, and send when an order arrives damaged.
✂️Custom Orders
Handmade, personalized, bulk, wholesale, and special-request policies.
Order processing times
Processing time is the period between placing an order and the package being handed to the shipping carrier.
Ready-to-ship products
Products already completed and available in inventory may ship sooner than handmade or customized items.
Confirm before launch
Laura must choose the standard processing range, such as a specific number of business days.
Handmade and made-to-order products
Handmade products may require additional time for cutting, sewing, assembly, quality checks, and packing.
Confirm before launch
Laura must approve a realistic made-to-order processing range that she can consistently meet.
Multiple-product orders
An order containing ready-to-ship and made-to-order items may be held until all products are ready unless Laura chooses to offer split shipping.
Confirm before launch
Decide whether mixed orders ship together or may be divided into multiple packages.
Shipping destinations and rates
Available shipping destinations, carriers, services, and prices will appear during checkout.
Where we ship
Laura’s Eco Shop will clearly state whether orders are available throughout the United States, within selected regions, or to international destinations.
Confirm before launch
Laura must approve the exact countries, states, territories, and restricted destinations served.
Shipping charges
Shipping may be calculated based on product weight, order value, destination, packaging, or the selected carrier service.
Confirm before launch
Decide whether rates are calculated at checkout, charged as a flat fee, or waived above a specific order amount.
Shipping estimates
Carrier delivery estimates begin after the order has been processed. They are estimates and may be affected by weather, carrier delays, holidays, address problems, or other circumstances.
Tracking information
Tracking availability depends on the carrier and service used for the package.
When tracking is provided
When tracking is available, the customer should receive the tracking number through the order-confirmation system or shipping notification.
Confirm before launch
Verify which shipping services include tracking and how Hostinger sends that information to customers.
Tracking that has not updated
Carrier scans may take time to appear. Customers should allow the carrier a reasonable period to update tracking before assuming the package is lost.
Delivery and address issues
Incorrect or incomplete addresses
Customers are responsible for entering a complete and accurate delivery address during checkout.
Contact Laura immediately after ordering if an address must be corrected. Changes may not be possible after a shipping label is created or the package has been accepted by the carrier.
Packages marked delivered
If tracking shows delivery but the package cannot be found, customers should check the mailbox, porch, side doors, household members, neighbors, building staff, and any location where the carrier may have left it.
Customers may also need to contact the carrier directly to request delivery details or open a missing-package inquiry.
Returned packages
Packages may be returned because of an incorrect address, refused delivery, unclaimed shipment, or carrier issue.
Confirm before launch
Laura must decide whether customers pay a new shipping fee when a package must be sent again.
Damaged, missing, or incorrect orders
Customers should contact Laura promptly when an order arrives damaged, incomplete, or different from what was purchased.
What to include
- Customer name
- Email address used at checkout
- Order number
- Date the package was delivered
- Description of the problem
- Clear photos of the product
- Clear photos of the packaging and shipping label
Keep the packaging
Customers should not discard the product, shipping box, mailer, packing materials, or shipping label until Laura has reviewed the issue.
Confirm before launch
Laura must choose the deadline for reporting damaged, missing, or incorrect items after delivery.
Returns
Return eligibility may depend on the product, its condition, hygiene concerns, customization, and the amount of time since delivery.
Return approval
Customers should contact Laura before mailing anything back. A package returned without approval may not include enough information to identify the order.
Item condition
Approved returns may need to be unused, unwashed, unworn, undamaged, and returned with original packaging.
Products showing use, laundering, odors, stains, pet hair, damage, or missing components may be ineligible.
Confirm before launch
Laura must approve the return window, eligible product categories, required condition, and whether the customer pays return shipping.
Exchanges
Product exchanges
Exchanges depend on product condition, current inventory, pattern availability, and whether the requested replacement is still offered.
Handmade and limited fabric patterns may sell out and may not be replaceable with an identical item.
Confirm before launch
Decide whether Laura will offer direct exchanges or require a return followed by a separate new purchase.
Refunds
Refund processing
Approved refunds should be issued to the original payment method after the returned item is received and inspected, unless another resolution is agreed upon.
Banks and payment providers may require additional time to post the refund after Laura processes it.
Original shipping charges
Confirm before launch
Laura must decide whether original shipping charges are refundable and under which circumstances.
Order cancellations and changes
Requesting a cancellation
Contact Laura as quickly as possible when an order needs to be canceled or changed.
Cancellation may not be possible after materials have been cut, a custom product has entered production, a shipping label has been created, or the package has been accepted by the carrier.
Confirm before launch
Laura must approve the cancellation deadline and how made-to-order purchases are handled.
Custom, personalized, bulk, and wholesale orders
Custom products
Custom or personalized products may be created specifically for one customer and may therefore be ineligible for standard returns or exchanges.
Customers should confirm pattern, quantity, dimensions, materials, deadline, spelling, and other custom details before production begins.
Bulk and wholesale requests
Larger orders may require separate pricing, deposits, production schedules, shipping arrangements, and written approval.
Contact Laura before placing an order that depends on a specific quantity or delivery deadline.
Confirm before launch
Laura must approve deposit requirements, cancellation rules, revision limits, and return eligibility for custom and wholesale orders.
Need help with an order?
Contact Laura with your name, order email, order number, delivery date, and photographs when relevant.
Contact Laura
What customers can expect
Clear communication from a real small business
The final policy will be written around promises Laura can realistically and consistently keep.
Personal Support
Customers can contact a real person when an order, delivery, product, or return needs attention.
Fair Resolutions
Each order issue will be reviewed using the approved policy and the facts specific to that purchase.
Before launch
Laura will approve every final policy promise
We will not publish processing times, return windows, shipping destinations, or refund rules that Laura has not reviewed.
That protects customers from unclear expectations and protects Laura from promises she cannot consistently fulfill.
- Processing time confirmed
- Shipping area confirmed
- Return window confirmed
- Return-shipping responsibility confirmed
- Custom-order rules confirmed
- Damaged-order reporting deadline confirmed
Have an urgent order question?
Use the contact page or email Laura directly with all relevant order information.
Go to Contact Page